HOW TO PLACE AN ORDER
In-store: We are a brick and mortar store, please visit us at:
7607 E McDowell Rd #118
Scottsdale Arizona 85257
(SE corner @ Miller Rd)
Operating hours: M-F - 10am - 6pm Sat - 11am - 5pm Sun - Closed
Online: You may register as a customer or check out as a guest, we are available by phone or email if you need assistance.
By Phone: We are available for ordering by phone at 480-946-2758
PAYMENT
We accept Visa, Master Card, Discover, American Express and PayPal.
SALES TAX
Sales tax will apply to shipments to Arizona only.
CUSTOMS FEES
You will be responsible for any and all Customs fees and taxes incurred in shipping outside the U.S.
SHIPPING
In stock items will be shipped within 2 days, backordered items will ship upon arrival at the store.
All items will be shipped require signature confirmation.
* Orders submitted for UPS shipment to P.O. Boxes will be changed to the equivalent USPS shipping option as UPS does not deliver to P.O. Boxes.
BREAKAGE or DISCREPANCIES
If there are any problems with your order, please notify us within 48 hours of receipt of shipment. The Phoenix Knife House cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by carrier.
RETURNS
- No exchanges or returns will be accepted without receipt, or after 30 days from original date of purchase.
- Please contact us at 480-946-2758 or eytan@phoenixknifehouse.com before returning items, we will not accept any returns without prior contact.
- Merchandise can only be returned if it is in its original packaging and condition. Items deemed a valid return may only be exchanged for other merchandise or store credit.
- If upon return, items are found to be damaged, they will not be accepted or credited unless determined to be defective.
- Please send all items for return via either insured USPS mail with returned Receipt, or insured UPS or Federal Express shipping.
- Placing an order indicates your acceptance of our return policy.
- Items which were customized by request are not eligible for return or exchange.
- Special orders and clearance items are not eligible for return or exchange.
CUSTOMER SERVICE
If you have any questions, comments or problems with your order, please call customer service at 480-946-2758 or email us at eytan@phoenixknifehouse.com
DISCLAIMER OF WARRANTY
Phoenix Knife House and the materials herein are provided on an "as is" basis and the Phoenix Knife House makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. The Phoenix Knife House is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.
DISCLAIMER OF LIABILITY
In no event shall the Phoenix Knife House be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site.
COPYRIGHT
The site is owned and operated by the Phoenix Knife House. The material included herein, including site design, text, graphics, and the selection and arrangement thereof are copyrighted – by the Phoenix Knife House . ALL RIGHTS RESERVED. No material from the Phoenix Knife House may be copied, reproduced, republished, posted, transmitted, or distributed in any way.
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